Support and Maintenance
You can book a support or maintenance visit by contacting us:
Email firstname.lastname@example.org - your email will be logged on our system. We aim to get back to you within 24 hours (weekdays only).
Call 03333 445450 (option 2 for support) - if we are not available, please leave a message. Your call will be logged on our system. We aim to get back to you within 24 hours (weekdays only).
We can often resolve issues over the phone or via remote computer support. This is charged at £35 + VAT per half hour* during normal working hours.
Per Engineer / per hour (up to 1 hour callout): £99 + VAT
Per Engineer / per hour (2nd-8th hours): £45 + VAT
Per Engineer / per day, London & away (up to 8 hours): £595 + VAT
Per Engineer / overtime (per hour over 8 hours): £99 + VAT
Labour rates are not divisible or negotiable. Incurred travel or parking charges may be added.
Our standard working hours are 9AM-5PM, Mon-Fri (excluding holidays). Outside of these times may be negotiable and is dependent on our availability.